Shipping & Returns
Instant Essentials has a 'fast as reasonably possible' shipping policy for every order.
Most orders are shipped within 48 business hours. We ship all orders in the continental US via USPS.
All packages are shipped to the address provided at the time of checkout. If a package is returned to us as "unable to deliver" you will be issued a store credit less the shipping and handling charges. Instant Essentials will not be able to reship a package to the same address if your package is returned by USPS mail.
If your package is returned you will receive a notification via email to the address provided with your order and the coupon code to use in the Instant Essentials store.
Please be sure to provide a USPS verified address.
Shipping And Transit Issues
Instant Essentials ships all orders through the United States Postal Service. Our shipments are sent through either First Class or Priority Mail services depending on size and weight of the items ordered. First Class Mail is typically used for smaller orders (less than 1 lb. total weight), and Priority Mail is used for most other orders shipped within the continental US (we do however reserve the right to ship using whatever services and methods we deem most reasonable at the time of shipment). The USPS services and pricing do change from time to time, and we always strive to offer the most cost effective, short transit time service available.
It's uncommon, but once in a while there are issues with any shipping carrier. We do our best to make these instances as hassle-free for our customers as possible. All of our shipments include tracking numbers that can be monitored online. This allows us (and you), to make sure everything arrives safely - and if there is a problem, it allows the USPS to check the status of things as well.
All of our shipments are checked before shipment to make sure they are damage free in every way. If a shipment arrives at your door damaged (or doesn't arrive at all), then a claim will need to be filed with the United States Postal Service. This is typically a fast and pain free process, but unfortunately the time line and process is outside of our control. Because your local office may also require you to bring the damaged packages in, the claim must also be filed by you, the end customer.
To file a claim with the USPS
To initiate a claim, simply call your local post office and they will help you get started. In many cases the entire process can be completed online, but each case is unique and in our experience, different offices may require different things to complete a claim. Be sure to keep the damaged product until the claim is settled as you may be required to bring it in to the local office for verification.
We will of course provide you with any supporting documentation you require to file a claim, but typically the Post Office will just need the label from the package to get the required details.
Please contact our support desk with any shipping issues so that we're aware of the damages as well (we may also follow up with our local office to let them know what happened). We can also verify the shipping service used, and whether it included insurance or not. Please note - currently, only Priority Mail includes insurance ($50 per shipment), by default. We can also provide tracking numbers, shipment dates etc.
If you want to make sure your package is fully insured, please contact our support desk (http://instantessentials.com/support) and we can create an add-on for you to pay for insurance charges with your order (the amount depends on the value of your order, so please provide the total amount of your order).
Shipping Insurance: We've created a 'Shipping insurance' add on for all customers. Simply search the store for this add on product and be sure to select the correct dollar amount of your order. We'll automatically add insurance to your order for complete peace of mind!
Our very straight forward Return Policy And Duty to you...
Please contact us at email@example.com or by calling toll-free at 1-(800) 921-2038 to report a return.
DIGITAL PRODUCTS ARE NOT REFUNDABLE.
See the following for policies on shipping charges for returns:
If you received a wrong product due to our error, please return the product unopened in the same package in which you received it and include a copy of the invoice. You will receive credit for the product once we receive the return. We will ship you the correct product at no additional shipping expense.
If your package is visibly damaged upon arrival, refuse the package and have it delivered back to us. Contact us immediately at firstname.lastname@example.org or by calling toll-free at 1-(800) 921-2038 and we will have a replacement order shipped to you right away at no additional shipping expense.
If you receive a product that is defective or is in any way damaged from something other than shipment, please contact us within 24 hours of receipt. Please return the product in the same package in which you received it and include a copy of the invoice. We will ship you the correct product at no additional shipping expense or refund your money.
Send your returns to:
53 Woodbridge Ct.
Manchester, NH 03103