Here's how it works:
- Contact our customer service team at firstname.lastname@example.org. Just leave a support ticket with our team and we will get back to you with a RMA number (Return Merchandise Authorization number), and we will also provide you the return address to ship the product back to us. We really make it simple and as easy as possible.
- Return the new, unused product, the original invoice that came with your product (if you don't have that please indicate the date you purchased your product so we can attempt to look it up), and your RMA#.
- It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays.
- The purchase price (excluding shipping and handling fees), is fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.
It usually takes a week to process your package, and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account (debit card).